Privacy Policy

1. Introduction

The Bike Clinic (“we”, “us”, “our”) specialises in motorcycle MOTs, servicing, repairs, tyre fitting, and accessories across Dorset, Somerset, and Wiltshire. We respect your privacy and comply fully with UK GDPR when you use our website, submit a booking, or engage our services.

2. Data Controller & Contact

The Bike Clinic
31 Brickfields Business Park, Gillingham, Dorset SP8 4PX
 01747 835535 ·  info@thebikeclinic.com
35 years of professional experience, DVSA-approved MOTs, in-house servicing, tyre fitting, and parts stock for motorcycles.

3. Personal Data We Collect

• Booking and enquiry forms: name, email, phone, bike details, required service, optional images

• Communications: via phone, email, or in-shop consultations

• Website analytics: anonymised IP, browser/device, pages viewed, session durations—via essential and performance cookies only (no advertising or profiling cookies)

4. How We Use Your Data

• Provide quotes, book and execute MOTs, servicing, tyre fitting, repairs, and parts sales

• Send confirmations, reminders, invoices, and follow-up updates

• Improve our website functionality via anonymised analytics

• Retain records for VAT, insurance, warranty, and legal purposes

5. Legal Basis for Processing

• Contractual necessity: to provide requested services

• Legitimate interests: to operate and enhance our business and site

• Consent: for optional follow-ups or communications

• Legal obligation: to retain records for auditing, VAT, and insurance

6. Data Sharing

We do not sell or rent your data. It may be shared with:

• Service providers (hosting, email systems, analytics) under GDPR-compliant terms

• Regulatory bodies, insurers, or warranty providers, when legally required

7. Cookies & Tracking

• Essential cookies: for site functionality and bookings

• Performance cookies: anonymised analytics only
  No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

• Service and enquiry records: up to 7 years

• Analytics logs: anonymised sessions deleted after 24 months; aggregated analytics retained for site improvement

9. Your Rights

Under UK GDPR, you can: access, correct, erase, restrict, or export your data; withdraw consent; and lodge a complaint with the ICO. Contact us using the details above to exercise your rights.

10. Security

We use SSL encryption, secure UK hosting, access controls, firewalls, and staff training. While no system is foolproof, we follow industry best practices.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

This policy may be updated occasionally. Continued website use implies acceptance. The Effective Date above reflects the current version.